Information

  • Emails Cris / Cris Evo Reporting results to clinical referrers.
  • Texts messages to patients before appointments.
  • Allows administrators to audit communications.
  • Clerical staff - Your role may include recording patient consent, and checking that reports have been acknowledged by referring clinicians.
  • Referring clinician - You need to acknowledge flagged reports.
  • Reporting clinician - You should flag a report with the appropriate alert, in the event of a finding which requires prompt action.
  • Administrator - Your role is to manage users, monitor acknowledgement messages, and resolve error messages in Communicator.

Images are reviewed by a reporting clinician, who may discover a finding which requires prompt action.

  1. The reporting clinician flags the report using one of the standard RCR (Royal College of Radiologists) phrases.
  2. Communicatordetects the report flag, and sends an email to inform the referring clinician immediately.
  3. Cris administrator monitors Communicator messages to ensure referring clinician acknowledges the report.

For sites using Communicator urgency codes, the reporting clinician selects the most appropriate code before saving the report.

R Routine Results that do not require any of the action outlined below.
C Critical finding Emergency action is required as soon as possible.
U Urgent finding Medical evaluation is required within 24 hours.
S Significant unexpected finding The findings are significant for the patient, are unexpected, and timely action is required.

Note:

Communicator Urgency codes should not be confused with Reporting Urgency codes. Reporting Urgency is intended to highlight events that need to be reported quickly for various reasons, not necessarily related to findings. This could be a patient on a cancer pathway, or an inpatient who is awaiting treatment.

 

Tip:

If your site does not use this method, see Flag a report via text triggers (below).

Listener

The listener receives inbound messages from external systems, typically report acknowledgement messages from referrers.
Handler The handler decides what to do with a received message, and updates the event in Cris.
Mapping

Mapping actions are used by the handler to process messages before sending a response.
Acknowledgements

Acknowledgements are messages sent by a referrer, received by Communicator, and then used to update the event in Cris to show that the email has been read.
Notifications

Patient notifications are text messages about scheduled, changed, and DNA’d appointments.

Referrer notifications are reports sent to the referrer, practice, or both.