Monitor logs

You should monitor the Error Log regularly, especially for ‘Could not send’ and ‘Results Not Sent’ .

  1. Select a date range.
  2. Click List.

Message Reason How to resolve
Could not check email listener This is a common error message. It is not a problem unless the errors are continuous. Contact Magentus if there is an hour or more of this message.
Listener has not received any messages. This error is usually seen at quieter times like weekends. No action is required. The error will stop once a message is received.
Unrecognised email Occurs when an email arrives without the acknowledgement key. Remind the referrer to check that they include the acknowledgement key in their email reply.
Could not send Occurs when a referrer does not have a communication method. Select a communication method (EMAIL) on the Referral / Referral Source configuration page.

You should monitor this log for failed messages. The Error column will tell you what went wrong.

  1. Select a date range.
  2. Click List.

This log is for information / audit, and generally does not require monitoring.

This log is for information / audit, and generally does not require monitoring.

This log is for information / audit, and generally does not require monitoring.

This log is for information / audit, and generally does not require monitoring.

This log is for information / audit, and generally does not require monitoring.