Record an issue

If something goes wrong, recreate and record then report the issue.

If you encounter an error or unexpected behaviour in Cris, please attempt to recreate and record the issue for Magentus Service.

  1. Select Tools > Java Console.

    2. The Java Console window opens. It will remain open and record everything Cris does.

  2. Recreate the issue in Cris.

  3. Click the Copy button in the Java Console window.

  4. Paste the text into a text editor, for example, Notepad or Word.

  5. Save the file with your site code or other identifying term in the file name.

Tip:

If you need help with Cris installation or configuration, you should contact your Trust IT Help desk, or Prime Contractor Help desk, in the first instance. Customers with support contracts can contact us directly.

System Administration: Basics

Security settings

Create an activity.

Create a role.

Apply module access.

Licences

Enter a licence key for new modules.

MOTD

Configure front page messages for users, sites, or the whole system.

Widgets

Display a widget.

Cancel deceased patients' events.

Reset connection

Reset connection to the Cris database.

Retrospective data entry

Use Back Log Mode to enter data as if it was a different day.

Change hospital

Use Change Hospital to view and enter information as if you were at another site.

Audit activity

View actions, deletions, status changes.

Find duplicate records.

View interface messages.