Event correction

If an event (requested, waiting, appointed, or attended) is entered on Cris against the wrong patient, recreate it against the correct record, then remove it from the incorrect record. When you have corrected a record, manually update OCS and PACS.

If a document is scanned onto the wrong patient or event, export it and save a copy. Before removing the document from the incorrect record, import a copy to the correct patient and event. We recommend you export and import files via the Scanned Documents tab. The full image is shown on this tab, unlike the Attached Documents tab which shows a list of files.

Export scanned images / documents

  1. Open the incorrect patient record.

    2. This icon indicates a scanned document.

  2. Click to select the event on the Events screen.
  3. Click the Change button.

  4. Click the Documents button.

  5. Right-click the document.
  6. Select Save to local disk.

    7. A file explorer window opens.

  7. Navigate to your save location.
  8. Enter a file name followed by .jpeg.

    9. Cris supports jpeg, pdf, and tiff file types.

  9. Click the Save button.

Warning:

The (cancelled) event will remain on the incorrect record for audit purposes, but information about the other patient must not be kept on this record. Once you have transferred the image to the correct patient and event, delete the image from the incorrect patient record.

Import scanned images / documents

  1. Open the correct patient record.
  2. Click to select the event on the Events screen.
  3. Click the Change button.

  4. Click the Documents button.

  5. Click the Scan New Document button.

  6. Select the Load Image button.
  7. Select the Document Type REQCARD.
  8. Navigate to your document location.
  9. Select a file.
  10. Click the Open button.

    11. The request card now appears on the Scanned Documents tab for this event.

Warning:

The (cancelled) event will remain on the incorrect record for audit purposes, but information about the other patient must not be kept on this record. Once you have transferred the image to the correct patient and event, delete the image from the incorrect patient record.

When a request is entered on the wrong patient record:

  • Copy the request details and scanned documents.

  • Cancel the request on the incorrect record.

  • Add the request to the correct record.

STEP 1

Copy request details

  1. Open the incorrect patient record.
  2. Click to select the event on the Events screen.
  3. Click the Change button.

    4. The Event Details screen opens.

  4. Copy all the request information from the Event Details screen (referrer details, mobility, exam, clinical history, event comments).

    5. Important: Note the urgency.

    Important: Note the correct request date - if left blank on a new request, the system will default to the current day.

STEP 2

Export request card

  1. Open the incorrect patient record.

    2. This icon indicates a scanned document.

  2. Click to select the event on the Events screen.
  3. Click the Change button.

  4. Click the Documents button.

  5. Right-click the document.
  6. Select Save to local disk.

    7. A file explorer window opens.

  7. Navigate to your save location.
  8. Enter a file name followed by .jpeg.

    9. Cris supports jpeg, pdf, and tiff file types.

  9. Click the Save button.

Warning:

The (cancelled) event will remain on the incorrect record for audit purposes, but information about the other patient must not be kept on this record. Once you have transferred the image to the correct patient and event, delete the image from the incorrect patient record.

STEP 3

Cancel the event

Once you have copied all required information and any scanned documents, you can cancel the event on the incorrect record.

  1. Open the incorrect patient record.
  2. Right-click the event on the Events screen.

  3. Select Cancel.

  4. Enter in the Status Comment field “Event entered on wrong patient record”.

  5. Select the Booking Error radio button.

  6. Click the Booking Error button to save.

STEP 4

Create the event on the correct patient record

  1. Open the correct patient record.

  2. Use New Event and enter the request manually with the information from STEP 1.

Tip:

  1. Select Tools > Session > Back Log Mode.

  2. Enter a date.

  3. Enter the required information.

    4. The Back Log tab remains open, and all actions are logged as happening on the date you entered, until you cancel.

  4. Click the Cancel Back Log button to return to the present date.

STEP 5

Import request card

  1. Open the correct patient record.
  2. Click to select the event on the Events screen.
  3. Click the Change button.

  4. Click the Documents button.

  5. Click the Scan New Document button.

  6. Select the Load Image button.
  7. Select the Document Type REQCARD.
  8. Navigate to your document location.
  9. Select a file.
  10. Click the Open button.

    11. The request card now appears on the Scanned Documents tab for this event.

Warning:

The (cancelled) event will remain on the incorrect record for audit purposes, but information about the other patient must not be kept on this record. Once you have transferred the image to the correct patient and event, delete the image from the incorrect patient record.

When a request is entered and attended (but not post processed or reported) on the wrong patient record:

  • Copy the request details and scanned documents.

  • Undo Attend; cancel the request on the incorrect record.

  • Add the request to the correct patient record and attend.

STEP 1

Copy request details

  1. Open the incorrect patient record.
  2. Click to select the event on the Events screen.
  3. Click the Change button.

    4. The Event Details screen opens.

  4. Copy all the request information from the Event Details screen (referrer details, mobility, exam, clinical history, event comments).

    5. Important: Note the urgency.

    Important: Note the correct request date - if left blank on a new request, the system will default to the current day.

STEP 2

Export request card

  1. Open the incorrect patient record.

    2. This icon indicates a scanned document.

  2. Click to select the event on the Events screen.
  3. Click the Change button.

  4. Click the Documents button.

  5. Right-click the document.
  6. Select Save to local disk.

    7. A file explorer window opens.

  7. Navigate to your save location.
  8. Enter a file name followed by .jpeg.

    9. Cris supports jpeg, pdf, and tiff file types.

  9. Click the Save button.

Warning:

The (cancelled) event will remain on the incorrect record for audit purposes, but information about the other patient must not be kept on this record. Once you have transferred the image to the correct patient and event, delete the image from the incorrect patient record.

STEP 3

Undo attendance and cancel

This is for an attended event with no imaging which is on the wrong patient record.

  1. Open the incorrect patient record.

  2. Right-click the event and select Undo Attend.

    3. A prompt message asks “Are you sure…”

  3. Click the Yes button.

    4. You are given two options: Cancel Event or Undo Attend.

  4. Select the Cancel Event button.

  5. Enter a comment in the Status Comment field “Event created on incorrect patient record”.

  6. Select the Booking Error radio button.

  7. Click the Booking Error button to save.

STEP 4

Create the event on the correct patient record

  1. Open the correct patient record.

  2. Use New Event and enter the request manually with the information from STEP 1.

Tip:

  1. Select Tools > Session > Back Log Mode.

  2. Enter a date.

  3. Enter the required information.

    4. The Back Log tab remains open, and all actions are logged as happening on the date you entered, until you cancel.

  4. Click the Cancel Back Log button to return to the present date.

STEP 5

Import request card

  1. Open the correct patient record.
  2. Click to select the event on the Events screen.
  3. Click the Change button.

  4. Click the Documents button.

  5. Click the Scan New Document button.

  6. Select the Load Image button.
  7. Select the Document Type REQCARD.
  8. Navigate to your document location.
  9. Select a file.
  10. Click the Open button.

    11. The request card now appears on the Scanned Documents tab for this event.

Warning:

The (cancelled) event will remain on the incorrect record for audit purposes, but information about the other patient must not be kept on this record. Once you have transferred the image to the correct patient and event, delete the image from the incorrect patient record.

STEP 6

Attend the correct event

  1. Open the correct patient record.
  2. Click to select the request on the Events screen.
  3. Click the Change button.

    4. The Event Details screen opens.

  4. Click the Attend button.

    5. The Attend Event screen opens.

  5. Click the Attend button.

Tip:

  1. Select Tools > Session > Back Log Mode.

  2. Enter a date.

  3. Enter the required information.

    4. The Back Log tab remains open, and all actions are logged as happening on the date you entered, until you cancel.

  4. Click the Cancel Back Log button to return to the present date.

When a request is entered, attended and post processed (but not reported) on the wrong patient record: 

  • Copy the request details, scanned documents, and post processing details.

  • Undo Attend; mark as Not Performed; cancel the request on the incorrect record.

  • Add the request to the correct patient record; attend and post process.

  • Move the images on PACS.

STEP 1

Copy request details

  1. Open the incorrect patient record.
  2. Click to select the event on the Events screen.
  3. Click the Change button.

    4. The Event Details screen opens.

  4. Copy all the request information from the Event Details screen (referrer details, mobility, exam, clinical history, event comments).

    5. Important: Note the urgency.

    Important: Note the correct request date - if left blank on a new request, the system will default to the current day.

STEP 2

Copy post processing details

  1. Open the incorrect patient record.
  2. Click to select the event on the Events screen.
  3. Click the Process button.

    4. The Post Processing screen opens.

  4. Copy all the procedure information from the Post Processing screen (room, time, practitioner, exams, dose, contrast, stock).
  5. Click Clear or press F5.

    6. A prompt message asks "Are you sure?".

  6. Click the Yes button to clear without saving.

STEP 3

Export request card

  1. Open the incorrect patient record.

    2. This icon indicates a scanned document.

  2. Click to select the event on the Events screen.
  3. Click the Change button.

  4. Click the Documents button.

  5. Right-click the document.
  6. Select Save to local disk.

    7. A file explorer window opens.

  7. Navigate to your save location.
  8. Enter a file name followed by .jpeg.

    9. Cris supports jpeg, pdf, and tiff file types.

  9. Click the Save button.

Warning:

The (cancelled) event will remain on the incorrect record for audit purposes, but information about the other patient must not be kept on this record. Once you have transferred the image to the correct patient and event, delete the image from the incorrect patient record.

STEP 4

Undo attendance and cancel

This is for an attended event with imaging which is on the wrong patient record.

  1. Open the incorrect patient record.

  2. Right-click the event and select Undo Attend.

    3. A prompt message asks “Are you sure…”

  3. Click the Yes button.

    4. You are given two options: Cancel Event or Undo Attend.

  4. Select the Cancel Event button.

  5. Enter a comment in the Status Comment field “Event created on incorrect patient record”.

  6. Select the Booking Error radio button.

  7. Click the Booking Error button to save.

STEP 5

Create the event on the correct patient record

  1. Open the correct patient record.

  2. Use New Event and enter the request manually with the information from STEP 1.

Tip:

  1. Select Tools > Session > Back Log Mode.

  2. Enter a date.

  3. Enter the required information.

    4. The Back Log tab remains open, and all actions are logged as happening on the date you entered, until you cancel.

  4. Click the Cancel Back Log button to return to the present date.

STEP 6

Attend the correct event

  1. Open the correct patient record.
  2. Click to select the request on the Events screen.
  3. Click the Change button.

    4. The Event Details screen opens.

  4. Click the Attend button.

    5. The Attend Event screen opens.

  5. Click the Attend button.

Tip:

  1. Select Tools > Session > Back Log Mode.

  2. Enter a date.

  3. Enter the required information.

    4. The Back Log tab remains open, and all actions are logged as happening on the date you entered, until you cancel.

  4. Click the Cancel Back Log button to return to the present date.

STEP 7

Add post processing details to correct event

  1. Open the correct patient record.
  2. Click to select the attended event on the Events screen.
  3. Click the Process button.

    4. The Post Processing screen opens.

  4. Enter all the procedure information from STEP 2 (room, time, practitioner, exams, dose, contrast, stock).

  5. Click the Finished button.

    6. The Finished screen opens.

  6. Click the Save button.

Tip:

  1. Select Tools > Session > Back Log Mode.

  2. Enter a date.

  3. Enter the required information.

    4. The Back Log tab remains open, and all actions are logged as happening on the date you entered, until you cancel.

  4. Click the Cancel Back Log button to return to the present date.

STEP 8

Import request card

  1. Open the correct patient record.
  2. Click to select the event on the Events screen.
  3. Click the Change button.

  4. Click the Documents button.

  5. Click the Scan New Document button.

  6. Select the Load Image button.
  7. Select the Document Type REQCARD.
  8. Navigate to your document location.
  9. Select a file.
  10. Click the Open button.

    11. The request card now appears on the Scanned Documents tab for this event.

Warning:

The (cancelled) event will remain on the incorrect record for audit purposes, but information about the other patient must not be kept on this record. Once you have transferred the image to the correct patient and event, delete the image from the incorrect patient record.

STEP 9

Move images on PACS

Move images to the correct patient and event. Check with your PACS vendor if any other action is required.

When a request is entered, attended, post processed, and reported on the wrong patient record: 

  • Copy the request details, scanned documents, post processing details, and the report.

  • Addend the report and verify to update OCS / PACS.

  • Add the request to the correct patient record; attend, post process, and report.

  • Move the images on PACS.

STEP 1

Copy request details

  1. Open the incorrect patient record.
  2. Click to select the event on the Events screen.
  3. Click the Change button.

    4. The Event Details screen opens.

  4. Copy all the request information from the Event Details screen (referrer details, mobility, exam, clinical history, event comments).

    5. Important: Note the urgency.

    Important: Note the correct request date - if left blank on a new request, the system will default to the current day.

STEP 2

Copy post processing details

  1. Open the incorrect patient record.
  2. Click to select the event on the Events screen.
  3. Click the Process button.

    4. The Post Processing screen opens.

  4. Copy all the procedure information from the Post Processing screen (room, time, practitioner, exams, dose, contrast, stock).
  5. Click Clear or press F5.

    6. A prompt message asks "Are you sure?".

  6. Click the Yes button to clear without saving.

STEP 3

Copy report

  1. Open the incorrect patient record.

  2. Click to select the event on the Events screen.
  3. Click the Report button.

    4. The Report screen opens.

  4. Make note of the information in the section headers (dates and clinician names).

  5. Copy the report text from each section. Select the text with your mouse and press Ctrl + C

  6. Click Clear or press F5 to close without saving.

STEP 4

Export request card

  1. Open the incorrect patient record.

    2. This icon indicates a scanned document.

  2. Click to select the event on the Events screen.
  3. Click the Change button.

  4. Click the Documents button.

  5. Right-click the document.
  6. Select Save to local disk.

    7. A file explorer window opens.

  7. Navigate to your save location.
  8. Enter a file name followed by .jpeg.

    9. Cris supports jpeg, pdf, and tiff file types.

  9. Click the Save button.

Warning:

The (cancelled) event will remain on the incorrect record for audit purposes, but information about the other patient must not be kept on this record. Once you have transferred the image to the correct patient and event, delete the image from the incorrect patient record.

STEP 5

Addend the report

This is for an attended event with imaging and a report which is on the wrong patient record.

  1. Right-click the report and select Add Addendum.

  2. Enter text “Please ignore this report. Entered in error on incorrect patient record”.

  3. Click the Verify button.

    4. The addended report will be sent to OCS / PACS again.

STEP 6

Create the event on the correct patient record

  1. Open the correct patient record.

  2. Use New Event and enter the request manually with the information from STEP 1.

Tip:

  1. Select Tools > Session > Back Log Mode.

  2. Enter a date.

  3. Enter the required information.

    4. The Back Log tab remains open, and all actions are logged as happening on the date you entered, until you cancel.

  4. Click the Cancel Back Log button to return to the present date.

STEP 7

Attend the correct event

  1. Open the correct patient record.
  2. Click to select the request on the Events screen.
  3. Click the Change button.

    4. The Event Details screen opens.

  4. Click the Attend button.

    5. The Attend Event screen opens.

  5. Click the Attend button.

Tip:

  1. Select Tools > Session > Back Log Mode.

  2. Enter a date.

  3. Enter the required information.

    4. The Back Log tab remains open, and all actions are logged as happening on the date you entered, until you cancel.

  4. Click the Cancel Back Log button to return to the present date.

STEP 8

Import request card

  1. Open the correct patient record.
  2. Click to select the event on the Events screen.
  3. Click the Change button.

  4. Click the Documents button.

  5. Click the Scan New Document button.

  6. Select the Load Image button.
  7. Select the Document Type REQCARD.
  8. Navigate to your document location.
  9. Select a file.
  10. Click the Open button.

    11. The request card now appears on the Scanned Documents tab for this event.

Warning:

The (cancelled) event will remain on the incorrect record for audit purposes, but information about the other patient must not be kept on this record. Once you have transferred the image to the correct patient and event, delete the image from the incorrect patient record.

STEP 9

Add post processing details to correct event

  1. Open the correct patient record.
  2. Click to select the attended event on the Events screen.
  3. Click the Process button.

    4. The Post Processing screen opens.

  4. Enter all the procedure information from STEP 2 (room, time, practitioner, exams, dose, contrast, stock).

  5. Click the Finished button.

    6. The Finished screen opens.

  6. Click the Save button.

Tip:

  1. Select Tools > Session > Back Log Mode.

  2. Enter a date.

  3. Enter the required information.

    4. The Back Log tab remains open, and all actions are logged as happening on the date you entered, until you cancel.

  4. Click the Cancel Back Log button to return to the present date.

STEP 10

Paste report to correct event

Paste text and edit report properties for each section individually.

  1. Open the correct patient event.

  2. Click the Report button.

    3. The Report screen opens.

  3. Paste the report text into the correct sections.

  4. Click the Verify button.
  5. Press F9 to re-open the event.
  6. Click the Report button.

  7. Right-click > select Properties.

  8. Edit as applicable.

  9. Click the Save button.

STEP 11

Move images on PACS

Move images to the correct patient and event. Check with your PACS vendor if any other action is required.

Tip:

To find out who has participated in writing a report, check these three places:

  1. Click the Tape button to record details of this reporting session. Tape Details should be entered before saving a report.

  2. The section headers show REPORT STATUS; Attended date; Reported by / Verified by; and Verified date.

  3. Right-click a report then select Properties. The Report Properties window shows who performed each stage of the report and when. Report Properties can be changed, by a permitted user, after saving a report.

Audit Report Properties changes via this log entry.

Type

Category

Sub Category

Level

REPORTPROPERTYCHANGE

CRIS

REPORT

INFO

Note:

You need these security setting to change reported events.

User Group

Section

Item

Description

SUPERU

GENERAL

CHANGE_VERIFIED

Change reported and verified attendances.

SUPERU

REPORT

CHANGE_STATUS

Change report status.

If an attendance was incorrectly marked as Not Performed, it should be corrected as soon as possible to ensure that the event is reported. Attend the event on the correct date, using Back Log Mode if necessary.

  1. Open the Event Details screen.

  2. Click the Save button.

  3. Click the Save or Save & Process button (depending on your mode).

    4. This will re-attend the event on your chosen date. It will now appear on the Unreported List.

Warning:

Marking a record as Not Performed does not send a message to PAS, OCS, or PACS.

Note:

Not Performed should only to be used when an examination was started then abandoned i.e. did not go ahead as planned. A Not Performed event may have partial imaging for reporting. You should include Not Performed events in the Unreported List.

Tip:

  1. Select Tools > Session > Back Log Mode.

  2. Enter a date.

  3. Enter the required information.

    4. The Back Log tab remains open, and all actions are logged as happening on the date you entered, until you cancel.

  4. Click the Cancel Back Log button to return to the present date.

  1. Open the Report screen.

  2. Right-click the section you wish to unverify.

  3. Click Properties.

    4. The Report Properties window opens.

  4. Select the required status, for example, Unverified.

  5. Click the Save button.

    6. The report status is changed.

  6. Click Clear or press F5.

    7. A prompt message asks "Are you sure?".

  7. Click the Yes button to clear without saving.

Warning:

You should only unverify a report if it has been agreed according to the medico-legal guidelines within your Trust, otherwise an addendum should be added to the report.

We do not recommend deleting events or reports.

Tip:

For recommended event correction procedures, see Correct a request, Correct an attendance, Correct a post processed event, or Correct a reported event.

For recommended patient correction procedures, see Patient records.

Warning:

Do not use right-click event > Move. This does not leave an audit trail. It is a legacy feature and may not be present on your system.

If it is present, remove this permission from everyone’s security settings: SUPERU RECEPTION MOVE_EVENT.

Warning:

There is no unmerge HL7 message. If a patient record is unmerged or unlinked on Cris this will not unmerge the studies on PACS. They must be corrected manually. Events entered on the merged record will need to be corrected manually. See Event Correction.

Examples of automatic HL7 messages:

  • At midnight, an HL7 message updates the Day List.

  • At midnight, an HL7 message updates the Appointments List.

  • As patients are attended, an HL7 message populates the modalities (imaging machines), which lets radiographers know who has arrived.

  • If patient events are not appearing on the modality worklists, use Resend attend message.

System Administration: Event Correction

Correct orders

Unlink incorrectly linked orders.

Link an omitted order to a request.

 

Correct a request

Copy request details.

Cancel incorrect request.

Create correct request.

Export and import request card.

Move scanned documents

Export a scanned document (request card).

Import a document.

Correct an attendance

Undo attend on the incorrect patient.

Create and attend the event on the correct patient.

Correct a post processed event

Copy event details.

Undo attendance.

Move images.

Correct a Not Performed attendance

Re-attend the event on the correct date.

Ensure any images are reviewed and reported.

Correct a reported event

Copy event details.

Move images.

Resend report.

Update other systems

Update Order Comms.

Update PACS.

Delete an event / report

We do not recommend deleting events or reports.